APCO International Booth #701
FOR IMMEDIATE RELEASE
ORLANDO, FLORIDA, August 6, 2006 - Eventide today announced the availability of its new MediaAgent™ client for its complete line of VR series call loggers, including the VR615, VR725, VR778 and DIR911t. Featuring new levels of functionality, the MediaAgent affords operators an advanced level of control over incoming calls and new options that make a call taker's responsibilities easier to manage.
The new MediaAgent client features a number of new functions that can help improve a call taker's efficiency. New features include: instant recall for reviewing portions of incoming calls as they are happening, record on demand, live monitor, and an array of user configurable alarms and alerts. MediaAgent also offers a convenient recording media status display which gives operators a precise readout of the available media remaining that can be dedicated to further call recording.
"The new MediaAgent client, in combination with Eventide's VR Linux-based purpose-built call loggers and instant recall recorders, gives Eventide customers a comprehensive solution for running an efficient call center," said Eventide Communications general manager Gordon Moore. "It is a very clean, easy-to-use program and gives call takers a powerful tool to ensure that every incoming call is handled accurately."
Designed for a networked PC workstation, MediaAgent can be easily installed and customized during setup to fit any call center's particular needs.
For more information on all Eventide's VR series loggers and instant recall recorders, visit Eventide during the APCO Expo and Conference at booth 701.
Founded in 1971 and headquartered in Little Ferry, NJ, Eventide developed the first digital voice logger in 1989. Eventide's latest, the Linux-based VR615, VR725, and VR778, its fourth-generation digital voice logger product line, features expanded connectivity, accessibility and density. The VR series loggers are fully usable as a standalone logger, and function as a network server for Windows 2000 or XP workstations. Visit Eventide on the Web at www.eventide.com.
Eventide is a registered trademark and MediaAgent is a trademark of Eventide Inc.