Logging more than 35,000 calls annually, LifeComm is fully equipped to quickly and reliably archive and recall information
ORLANDO, FLORIDA, April 25, 2006 - Capital Health System EMS Communications Center (LifeComm) is responsible for operating one of Mercer County's (New Jersey) largest dispatch centers, fielding more than 36,970 9-1-1 calls in 2005 alone, as well as administrative calls and mobile unit radio frequencies. To digitally and automatically log the increasing number of calls the center receives and processes on a daily basis and to better archive the massive amount of data these calls generate, LifeComm uses a VR615 Digital Voice Logger from Eventide. Configured for 32 lines, the VR615 gives LifeComm an improved ability to effectively and reliably log every call and radio transmission.
| On a daily basis, LifeComm oversees five paramedic units during the day and four at night. In addition to ambulance dispatching, LifeCom operates EMS engines, EMS-based services, hospital-to-hospital critical care transport, and basic transport units, and to a lesser extent, first response units. Despite the tremendous volume of data and information being logged when managing these various lines of communication, Julia D'Amico, Communications Coordinator, LifeComm, said that the system is incredibly easy to use. | |
"For the number of uses that we have for it, the Eventide VR615 is basically a standalone system for call logging and, to this date, we have not experienced a failure with the system. The system presents minimal downtime and is very easy to maintain from an administrative standpoint."
In addition to fulfilling the New Jersey state mandate for call loggers to be utilized on all radio system transmissions, as well as landline telephones, LifeComm uses recorded material for quality assurance, in-house training purposes and review of procedures, and, if needed, for court cases in which information is subpoenaed. The VR615 archives call information directly to the LifeComm hard drive, affording employees password-protected access to the archives via any networked computer. Employees can then archive local data on the hard drive on DVD-R discs for permanent storage.
"It used to be that we had to change our log tapes every day," continues D'Amico. "That meant that if there were ever an instance where someone forgot to change the tapes, we could lose valuable information from the previous day. With the current configuration, we still move information from local to permanent storage on a regular basis, but it is much simpler. Now, we simply burn that information to a DVD and store it. It also means that recalling information is much easier. I can simply search by date, find the DVD I need and insert it into my computer to recall and even share data when necessary. The Eventide VR615 has made our operation much more efficient with regard to logging calls."
Founded in 1971 and headquartered in Little Ferry, NJ, Eventide developed the first digital voice logger in 1989. Eventide has recently introduced the VR778, its fourth-generation digital voice logger, featuring expanded connectivity, accessibility and density. The VR778 is fully usable as a standalone logger from the front panel, and functions as a network server for Windows 2000 or XP workstations. The VR778 will continue to operate even when your network doesn't. Visit Eventide on the Web at www.eventide.com.
Eventide is a registered trademark of Eventide Inc.